Human Resources seems to be ever-changing. It has moved from providing a purely Personnel function focusing mostly on administration to a more supportive function of acknowledging the value of employees as an organisational resource.
Reward and recognition have changed immensely over the last 20 or so years. As the Baby Boomers and Generation X begin leaving the workforce, special considerations need to be taken into account to accommodate Generation Y otherwise known as the Millennials.
How well do organisations truly understand what drives performance among their workforce? The answer: not really very well. Does management know why one salesperson outperforms his peers?
Companies often focus on retaining star performers or leadership talent, overlooking pivotal roles – jobs that have a vast ability to create (or destroy) the value customers expect.
Critical roles are crucial to an organisation’s current and future success and can be identified against the backdrop of two factors: (1) the prominence of the role in the success of the company and (2) the degree to which the role encompasses a scarce skill.
The business world is in the midst of fundamental change. By 2020, and beyond, the ability of organisations to manage their talent efficiently will mark the difference between success and failure.