Emotional intelligence was ranked sixth in the World Economic Forum’s list of the top 10 skills that employees will need to possess to thrive in the workplace of the future. A study conducted, in 2006 by Hillary Elfenbein, an assistant professor at Berkley, that linked emotional intelligence with team performance at work, found that “teams […]
Team EQ is a set of norms that develop as group members interact with each other. Norms need to be created, in order to establish the following: Mutual trust among members; A sense of group identity; and A sense of group efficacy. When working with a group it is important to recognise that developing team […]
The concept of Emotional Intelligence (EQ) emerged in the 1990s. It has up until now been viewed as an individual competency. There is no denying the positive impact that individual EQ has had on individuals in the workplace. However, most work done today, is done in teams and thus a focus is moving on how […]
Too often, when making decisions at work, we are influenced by emotions that are usually unrelated to the decision being made. For example, the drive to work is highly frustrating and emotions felt during traffic influence decisions made when arriving at work. Researchers from the Rotman School of Management at the University of Toronto conducted […]
Everyone has experienced this. Tasks are piling up and a key individual on the job is experiencing personal problems that are affecting their ability to perform. As much as leaders would like people to leave home issues at home, this is not always realistic. A leader may ask, why is empathy such a big deal? […]
