Steve Jobs has famously been quoted for saying “The only way to do great work is to love what you do.” Central to this is the concept of engagement – a concept that has been the focus of many research studies by both academics and consulting houses.

The concept of employee engagement is often confused with satisfaction or happiness; however, the true definition is deeper in meaning.  According to Aon, a global professional services firm that advises on the topics of risk and human resources, employee engagement is defined as “the level of an employee’s psychological investment in their organisation.”